Built to Be Used by Everyone

Our Commitment

Everyone deserves equal access to information about buying, owning, and financing a home. We design and maintain our website with the belief that accessibility is not optional, it is foundational. Our team works continuously to improve the experience for visitors with visual, hearing, motor, cognitive, and other disabilities.

The Standard We Follow

We align our website with the Web Content Accessibility Guidelines (WCAG) 2.1, published by the World Wide Web Consortium (W3C), aiming for Level AA conformance. WCAG provides the most widely recognized framework for making web content perceivable, operable, understandable, and robust for people of all abilities.

What We've Done

Steps we have taken to support accessibility on this site include:

• Semantic structure: headings, landmarks, lists, and form labels are properly marked up so screen readers can navigate easily.
• Keyboard navigation: all interactive elements (menus, forms, buttons, links) can be reached and operated using a keyboard alone.
• Color contrast: text and interactive elements meet WCAG AA contrast ratios for readability.
• Alt text: meaningful images include descriptive alternative text, and decorative images are hidden from screen readers.
• Responsive layout: the site reflows for mobile, tablet, and desktop, and supports text resizing up to 200% without loss of content.
• Focus indicators: visible outlines show keyboard users where they are on the page.
• Form clarity: every form field has an associated label and clear error messaging.
• Plain language: we work to avoid jargon and explain mortgage terms in everyday English wherever possible.

Ongoing Work

Accessibility is a continuous process, not a one-time fix. We test and refine the site regularly, train our team on accessible practices, and review new pages and features for conformance before they go live. Some content provided by third parties, such as embedded maps, social-media widgets, or document downloads, may not yet meet our standards, and we are working to address those gaps.

Compatible Technologies

We aim to support the latest versions of major browsers (Chrome, Safari, Firefox, Edge) and assistive technologies including:

• Screen readers such as JAWS, NVDA, and VoiceOver
• Voice recognition software such as Dragon NaturallySpeaking
• Built-in operating-system accessibility tools (text resize, high contrast, zoom)
• Keyboard-only navigation

Need Help or Found a Problem?

If you encounter a page, feature, or document on our website that is difficult to access, or you have suggestions on how we can improve, please let us know. We treat accessibility feedback as a priority and respond as quickly as we can.

Signature Home Mortgage, Accessibility
1055 E Colorado Blvd, STE 500
Pasadena, CA 91106
Phone: (626) 429-9740
Email: Info@SignatureHomeMortgage.com

If you need assistance completing a loan application, accessing a document, or understanding any of our services, we are happy to help by phone, video call, or in person at our Pasadena office.

Third-Party Content Disclaimer

Some content on our website is provided by third-party platforms (for example, maps, embedded forms, or rate widgets). While we work with partners that share our commitment to accessibility, we cannot fully control the accessibility of third-party content. If a third-party element prevents you from accessing information you need, contact us and we will provide the information in another format.